What happens if my package gets lost in the mail?

Most packages shipped to U.S. addresses arrive safe and sound at their destination. If your order has shipped but you have not received it yet, please use the tracking information provided in your shipping confirmation email to reach out to your local post office. If you still can’t find it, email us and we’ll see what we can do.

For international shipments, Cotton Bureau uses DHL’s parcel service. That means your order is shipped from the U.S. to your country via DHL and then handed off to your local postal service for delivery. Once your order is transferred into your country your DHL tracking number is no longer active. Follow your DHL tracking number to the DHL website to find your local postal service tracking number. Please note that international shipping is slow, expensive, and unreliable. Many packages are lost to theft or poor processing at the local level. Cotton Bureau is not responsible for shipments that fail to be delivered once they are handed off from DHL. If your package is returned to us, we will notify you and refund your order or attempt to ship again at your expense.

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